Privacy Policy

Last updated: September 3, 2025

This Privacy Policy describes how NATCO Lubricants ("NATCO", "we", "us", or "our") collects, uses, discloses, and safeguards information when you use our website, download brochures/PDFs, or submit forms and enquiries (collectively, the "Services").

1. Who We Are

NATCO Lubricants provides information about industrial lubrication products and solutions. This website is operated by NATCO and may include integrations with trusted service providers to enable hosting, security, email delivery, and content management.

2. Information We Collect

• Contact details you provide via forms (e.g., name, email, company, phone) and the content of your enquiry.
• Technical data such as IP address, device/ browser information, and server logs collected for security and reliability.
• Usage data related to page views, downloads (e.g., brochures), and interactions to help us improve the Services.
• Cookie preferences and similar signals used to remember choices and protect the site from abuse.

3. How We Use Information

• To respond to your enquiries and provide requested information.
• To operate, secure, and improve the website and Services.
• To send administrative communications related to your requests.
• If you explicitly opt in, to send relevant updates or marketing information (you can opt out at any time).
• To comply with legal obligations and enforce our Terms.

4. Legal Bases

Where applicable under data‑protection laws, we rely on:

• Legitimate interests (e.g., responding to enquiries, security).
• Contractual necessity (e.g., steps taken at your request).
• Consent (e.g., certain cookies or marketing communications).
• Legal obligations (e.g., record‑keeping, compliance).

5. Cookies & Similar Technologies

We use cookies and similar technologies to remember preferences, enhance performance, and protect against abuse. For details, see our Cookie Policy. You can manage preferences via your browser or the site banner (if shown).

6. Anti‑Spam & Bot Protection

Forms may be protected by anti‑bot services (e.g., Cloudflare Turnstile). These services may process limited technical data (including IP address and interaction signals) strictly to detect and prevent abuse.

7. How We Share Information

We do not sell your personal information. We share information with trusted service providers who process data on our behalf to operate the Services, including:

• Hosting, security, and CDN providers (e.g., Cloudflare).
• Email and notification providers (SMTP/transactional email).
• Database and infrastructure providers.
• Content and asset delivery platforms (e.g., Sanity).

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.

8. International Transfers

Our service providers may operate globally. Where your data is transferred internationally, we implement appropriate safeguards as required by applicable laws.

9. Data Retention

We retain personal information only as long as necessary for the purposes described above, including responding to enquiries, maintaining business records, and meeting legal obligations. If you request deletion, we will delete or anonymize data unless we must retain it to comply with law or resolve disputes.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with your local data‑protection authority.

To exercise your rights, contact us via the details below. We may need to verify your identity before processing a request.

11. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure; please avoid including sensitive information in free‑text fields or emails.

12. Children’s Privacy

The Services are not directed to children and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date and, where required, providing additional notice. Continued use of the Services after changes signifies acceptance.

14. Contact

To contact us about privacy or to exercise your rights, email sales@natco-lubricant.com or use our contact form.